Ask your customer
conversations anything.
segment turns every sales and support call into an entity-resolved knowledge graph — so you can ask relational questions across thousands of conversations and get answers with the exact quotes behind them.
Connects to Claap, Gmail, Gong & more — no manual tagging.
Latency on large accounts — cited in 38 calls across 9 at-risk accounts.
Theme-tagging tells you what. The graph tells you what's connected.
One graph, every source
Calls, emails, and tickets resolve to the same accounts, features, and people — automatically. “Acme Corp” and “Acme Inc.” become one node, not two rows.
Ask relational questions
Not just “top themes.” Ask which feature complaints correlate with churn in enterprise accounts — a question theme-tagging can’t answer.
Every answer, with receipts
Each insight drills to the exact quote, call, and timestamp it came from. Uncertain merges surface for review — nothing is silently assumed.
Connect and forget
Point it at your call recorder and inbox. New conversations flow in, get structured, and update the graph — no spreadsheets, no manual tagging.
From a call to an answer, in four steps.
Connect
Link Claap, Gmail, and your CRM. Transcripts and metadata flow in.
Extract
A cascade pulls complaints, requests, and objections — each with its quote.
Resolve
Entities merge across sources into one provenance-tracked graph.
Ask
Query the graph in plain English. Answers arrive with citations.
Built for customer data from day one.
Every tenant is isolated at the database with row-level security, every action is audit-logged, and identity runs on WorkOS — SSO, SCIM, and MFA included. Hosted in the EU.
Tenant isolation (RLS)
Postgres row-level security, enforced and tested as a merge gate.
SSO & SCIM
WorkOS AuthKit — Okta, Entra, Google, with just-in-time provisioning.
Full audit trail
Append-only who/what/when on every change. SOC 2-ready.
Verifiable by design
No claim without a source quote. Trust the number, then check it.